Privacy Policy

Last Updated: 2 September 2026

At Toureila, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Toureila collects, uses, stores, and protects information when you visit or use our website, toureila.com, or contact us regarding our travel services.

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Toureila

Toureila India Pvt Ltd (“Toureila”, “we”, “us”, or “our”) operates the Toureila website and provides travel-related services and assistance, including travel planning, holiday packages, flight-related assistance, hotel-related services, visa assistance, destination information, and other travel services made available through our website.

2. Information We Collect

Depending on how you interact with Toureila, we may collect the following information:

Information you provide to us

This may include:

•  Full name
•  Email address
•  Mobile or telephone number
•  Travel destination and travel dates
•  Number of travellers
•  Travel preferences and requirements
•  Information submitted through enquiry, contact, booking, or assistance forms
•  Information required to provide travel or visa-related assistance
•  Any other information you voluntarily provide to us

Please do not submit unnecessary sensitive personal information through general enquiry forms.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

•  IP address
•  Browser type and version
•  Device type
•  Operating system
•  Pages visited
•  Approximate usage information
•  Date and time of visits
•  Referring website or source

This information may be used for website security, analytics, troubleshooting, and improving our services.

3. How We Use Your Information

We may use the information we collect to:

•  Respond to your enquiries and requests
•  Provide travel information and assistance
•  Prepare or manage travel enquiries, quotations, and bookings
•  Assist with flights, hotels, holiday packages, visas, and related travel services
•  Communicate with you regarding your requested services
•  Verify information where reasonably necessary
•  Improve our website, services, and customer experience
•  Maintain website security and prevent misuse
•  Process or facilitate payments where applicable
•  Comply with applicable legal and regulatory requirements
•  Send service-related communications
•  Send promotional or marketing communications where permitted by applicable law and, where required, with your consent

You may opt out of non-essential marketing communications at any time.

4. Travel and Booking Information

Travel services may require certain information about you or other travellers.

Where necessary to fulfil a requested service, we may process information such as traveller names, contact details, travel dates, destination information, identification or passport information, and other information required by airlines, hotels, visa authorities, government authorities, suppliers, or other travel service providers.

We will request only information that is reasonably necessary for the relevant travel service.

You are responsible for ensuring that information provided to Toureila is accurate and that you have the appropriate permission to provide information relating to other travellers.

5. Payments

Where payments are made through a third-party payment provider, payment transactions may be processed directly by that provider.

Toureila does not intend to store complete payment-card information such as full card numbers, CVV numbers, or banking credentials on its own website servers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Cookies and Similar Technologies

Toureila may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, improve performance, and support security.

Some cookies may be placed by third-party services used on our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Third-Party Services

To provide and improve our services, Toureila may use third-party service providers, such as hosting providers, analytics providers, communication services, payment processors, travel suppliers, booking platforms, or other technology providers.

These third parties may process information on our behalf or independently where necessary to provide their services.

Where third-party services are involved, their own privacy policies and terms may also apply.

8. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary with:

•  Airlines and travel suppliers
•  Hotels and accommodation providers
•  Visa service providers or relevant authorities
•  Payment service providers
•  Technology and hosting providers
•  Communication and customer-support service providers
•  Professional advisers where necessary
•  Government, regulatory, or law-enforcement authorities where legally required

Information will be shared only to the extent reasonably necessary for the relevant purpose, service, legal obligation, or legitimate business requirement.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud or misuse, and complying with applicable legal, tax, accounting, and regulatory obligations.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

•  Request access to personal information we hold about you
•  Request correction of inaccurate or incomplete information
•  Request deletion of information where legally permissible
•  Withdraw consent where processing is based on consent
•  Object to or request restriction of certain processing where applicable
•  Opt out of marketing communications

To exercise a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate consent or involvement of a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. External Links

Our website may contain links to third-party websites, platforms, or services.

Toureila is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically for the latest information about our privacy practices.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Toureila through the contact details provided on our website.

Toureila India Pvt Ltd
Website: toureila.com
Email: info@toureila.com

We will make reasonable efforts to respond to privacy-related requests within a reasonable period and in accordance with applicable law.

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By using the Toureila website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.