Terms & Conditions

Last Updated: 2 September 2026

Welcome to Toureila. These Terms & Conditions govern your use of the Toureila website, toureila.com, and the travel-related services and assistance provided by Toureila India Pvt Ltd (“Toureila”, “we”, “us”, or “our”).

By accessing or using our website, submitting an enquiry, requesting a quotation, or purchasing or using any service arranged or provided by Toureila, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or services.

1. About Toureila

Toureila is a travel company providing travel planning, holiday packages, flight-related assistance, hotel-related services, visa assistance, destination information, and other travel-related services.

The availability of a particular service may depend on the relevant airline, hotel, travel supplier, visa authority, government authority, or other third-party provider.

2. Website Use

You agree to use the Toureila website only for lawful purposes.

You must not:

•  Use the website for fraudulent or unlawful activities
•  Provide false, misleading, or incomplete information
•  Attempt to gain unauthorised access to the website or its systems
•  Interfere with the operation or security of the website
•  Copy, reproduce, modify, or misuse website content without permission
•  Use the website to harm or deceive another person

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

3. Travel Enquiries and Quotations

Submitting an enquiry through our website does not automatically create a confirmed booking or contract for travel services.

Any quotation provided by Toureila may be subject to availability, supplier confirmation, applicable taxes, fees, currency fluctuations, and other conditions.

A booking will be considered confirmed only after the applicable confirmation and payment requirements have been completed and confirmation has been issued by Toureila or the relevant service provider.

4. Prices and Payments

Prices displayed or quoted by Toureila may change depending on availability and supplier pricing.

Unless specifically stated otherwise, quoted prices may be subject to applicable taxes, fees, surcharges, or other charges.

Where a payment is required, the applicable payment terms will be communicated before or during the booking process.

Failure to make a required payment within the specified time may result in cancellation or loss of availability.

5. Flights

Flight availability, schedules, fares, baggage allowances, cancellation conditions, refunds, and other airline rules are determined by the relevant airline or booking supplier.

Flight information displayed or communicated by Toureila may change before confirmation.

Toureila is not responsible for airline schedule changes, delays, cancellations, denied boarding, baggage issues, or other circumstances controlled by the airline.

Where Toureila assists with a flight booking, the airline’s applicable conditions of carriage and fare rules may also apply.

6. Hotels and Accommodation

Hotel availability, room categories, amenities, check-in and check-out times, cancellation rules, taxes, deposits, and other accommodation conditions are determined by the relevant property or supplier.

Hotel photographs, descriptions, facilities, and other information may be provided by third-party suppliers and may change from time to time.

Toureila is not responsible for changes to hotel facilities, construction, maintenance, service quality, or circumstances controlled by the hotel or accommodation provider.

7. Holiday Packages

Holiday packages may include transportation, accommodation, sightseeing, activities, meals, transfers, guides, or other services depending on the specific package.

The exact inclusions and exclusions applicable to a package will be stated in the relevant quotation, itinerary, booking confirmation, or travel document.

Itineraries may be changed where reasonably necessary due to weather, operational conditions, supplier availability, local restrictions, safety considerations, or other circumstances beyond Toureila’s reasonable control.

8. Visa Assistance

Toureila may provide visa-related information and assistance where such services are offered.

Visa approval is solely determined by the relevant embassy, consulate, immigration authority, or government authority.

Toureila does not guarantee visa approval or the time required for a visa decision.

Applicants are responsible for providing accurate documents and information and meeting the applicable immigration and visa requirements.

Visa fees, service fees, application fees, appointment fees, and other charges may be non-refundable where imposed by the relevant authority or service provider.

9. Traveller Information

You are responsible for providing accurate and complete information for yourself and all travellers included in your enquiry or booking.

This may include names, dates of birth, passport details, contact information, travel dates, and other information required for the relevant service.

Toureila is not responsible for costs, delays, cancellations, or other consequences resulting from incorrect, incomplete, or outdated information supplied by the customer.

10. Passports, Visas and Travel Documents

Travellers are responsible for ensuring that they possess valid passports, visas, permits, travel documents, and other documents required for their journey.

Entry requirements can vary by destination, nationality, travel history, transit location, and other circumstances.

Travellers should independently verify applicable requirements with the relevant authorities before travelling.

11. Cancellation and Refunds

Cancellation and refund conditions depend on the particular service, supplier, fare, hotel rate, package, visa service, or other booking involved.

The cancellation and refund conditions applicable to your booking will be communicated through the relevant quotation, booking confirmation, invoice, supplier terms, or separate cancellation policy where applicable.

Some services may be completely non-refundable.

Processing times for refunds may depend on the relevant supplier or payment provider.

12. Changes to Bookings

Requests to modify a booking are subject to availability and the terms of the relevant airline, hotel, supplier, or service provider.

Additional charges may apply for changes, including fare differences, hotel rate differences, supplier fees, cancellation charges, administrative fees, or applicable taxes.

Toureila cannot guarantee that a requested change will be possible.

13. Third-Party Service Providers

Toureila may arrange or facilitate services provided by third parties, including airlines, hotels, transportation providers, tour operators, visa service providers, payment processors, and other travel suppliers.

Such third-party services may be governed by the provider’s own terms and conditions.

Where appropriate, you agree to comply with those third-party terms.

14. Events Beyond Our Control

Toureila will not be responsible for failure or delay in providing services caused by circumstances beyond our reasonable control.

Such circumstances may include:

•  Natural disasters
•  Severe weather
•  Pandemics or public-health emergencies
•  War or civil unrest
•  Government restrictions
•  Strikes or industrial action
•  Airline or transport disruptions
•  Airport closures
•  Changes in immigration or visa requirements
•  Technical failures
•  Acts of government authorities
•  Other unforeseen events beyond reasonable control

Where such circumstances occur, we will make reasonable efforts to assist customers and communicate relevant information.

15. Website Information

We make reasonable efforts to keep information on our website accurate and up to date.

However, travel information, prices, availability, schedules, destination information, and supplier details may change without notice.

We do not guarantee that every piece of information on the website will always be complete, accurate, current, or error-free.

16. Intellectual Property

Unless otherwise stated, content on the Toureila website, including text, branding, logos, graphics, designs, photographs, layouts, and other materials, is owned by or licensed to Toureila.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit such content without prior written permission, except where permitted by applicable law.

17. Links to Third-Party Websites

The Toureila website may contain links to third-party websites or services.

These links are provided for convenience and do not mean that Toureila endorses or controls those websites.

We are not responsible for the content, availability, security, or practices of third-party websites.

18. Limitation of Responsibility

To the extent permitted by applicable law, Toureila will not be responsible for losses, delays, costs, or damages caused by circumstances outside our reasonable control or by the acts or omissions of independent third-party service providers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect and use personal information.

20. Changes to These Terms

Toureila may update these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the updated terms to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising in connection with these Terms & Conditions or the services provided by Toureila shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable Indian law.

22. Contact Us

If you have questions regarding these Terms & Conditions, our services, or a booking, please contact us through the contact details provided on our website.

Toureila India Pvt Ltd
Website: toureila.com
Email: info@toureila.com

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By using the Toureila website or requesting or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.