Payment & Booking Policy

Last Updated: 2 September 2026

This Payment & Booking Policy explains the terms applicable to payments, booking confirmations, quotations, and travel services arranged through Toureila India Pvt Ltd (“Toureila”, “we”, “us”, or “our”).

By making a payment or confirming a travel service through Toureila, you acknowledge and agree to the terms of this policy.

1. Booking Enquiries

Customers may contact Toureila through our website, enquiry forms, phone, email, or other available communication channels to request travel services.

An enquiry, quotation, or availability request does not by itself constitute a confirmed booking.

A booking becomes confirmed only after Toureila confirms the booking and the required payment or deposit has been received, where applicable.

2. Quotations and Prices

Travel quotations are based on the information and availability available at the time of quotation.

Prices may change before confirmation due to factors including:

•  Airline or hotel availability.
•  Fare changes.
•  Exchange-rate fluctuations.
•  Supplier price changes.
•  Taxes or government charges.
•  Changes requested by the customer.

A quotation is not guaranteed until the booking has been confirmed and the applicable payment has been received.

3. Payment Requirements

Depending on the service, Toureila may require:

•  Full payment before confirmation.
•  A partial payment or deposit.
•  Payment according to an agreed instalment schedule.
•  Payment of supplier or government charges separately, where applicable.

The applicable payment requirement will be communicated to the customer before confirmation.

4. Payment Methods

Toureila may provide one or more payment methods for customers, depending on the service and availability.

These may include online payment methods, bank transfer, UPI, card payments, or other authorised payment methods.

Payment instructions provided by Toureila should be followed carefully.

5. Booking Confirmation

A booking is considered confirmed only after Toureila has received the required payment and issued or communicated confirmation.

Depending on the service, confirmation may be provided through email, booking confirmation, voucher, ticket, invoice, or another appropriate communication.

Customers should carefully review all booking details immediately after receiving confirmation.

6. Payment Processing

Where online payment services or payment gateways are used, payments may be processed through third-party payment service providers.

Toureila does not store complete card, banking, or other sensitive payment credentials unless legally permitted and necessary for providing the service.

Payment information may be processed according to the terms and privacy policies of the relevant payment provider.

7. Payment Gateway Charges

Certain payment methods may involve processing fees, convenience fees, transaction charges, or other applicable costs.

Where such charges apply, they will be communicated to the customer where reasonably possible before payment.

8. Failed or Pending Payments

If a payment fails, is reversed, remains pending, or is not successfully received by Toureila or the relevant payment provider, the booking may not be confirmed.

Customers should not assume that a booking is confirmed solely because an amount has been debited from their bank account.

If an amount has been debited but the booking has not been confirmed, the customer should contact Toureila with the relevant transaction details.

9. Payment Verification

Toureila may verify payments before confirming a booking.

Customers may be asked to provide reasonable transaction information or proof of payment where required to identify or reconcile a payment.

10. Traveller Information

Customers are responsible for providing accurate and complete information required for the booking.

This may include:

•  Full name as per travel document.
•  Date of birth.
•  Contact details.
•  Passport details, where applicable.
•  Travel dates.
•  Accommodation preferences.
•  Other information required for the selected service.

Toureila is not responsible for costs resulting from incorrect, incomplete, or inaccurate information supplied by the customer.

11. Flights

Flight bookings are subject to airline fare rules, availability, ticketing conditions, baggage policies, cancellation rules, and applicable taxes and charges.

Once a ticket has been issued, changes or cancellations may be subject to airline penalties and fare conditions.

12. Hotels

Hotel bookings are subject to the property’s availability, room conditions, rate rules, check-in/check-out requirements, cancellation conditions, and other applicable hotel policies.

Special requests are subject to availability and cannot always be guaranteed.

13. Holiday Packages

Holiday package bookings may include accommodation, transportation, sightseeing, activities, meals, transfers, or other travel services.

Each component may be subject to separate supplier terms and conditions.

The final booking confirmation will determine the services included in the customer’s confirmed package.

14. Visa Services

Visa assistance is subject to the requirements and decisions of the relevant embassy, consulate, immigration authority, or government department.

Payment for visa assistance does not guarantee visa approval.

Government fees, embassy fees, application charges, and service charges may be non-refundable where applicable.

15. Booking Changes

Any request to change a confirmed booking is subject to availability and the applicable supplier terms.

Additional charges may apply, including fare differences, hotel rate differences, supplier amendment fees, government charges, or Toureila service fees where applicable.

A requested change is not considered confirmed until Toureila provides confirmation.

16. Cancellation and Refunds

Cancellations and refunds are governed by the applicable booking conditions and our Cancellation & Refund Policy.

Customers should review the applicable cancellation conditions before confirming a booking.

17. Supplier Terms

Travel services may be provided by airlines, hotels, transport operators, tour operators, visa service providers, activity providers, or other third-party suppliers.

Bookings may therefore be subject to the terms, conditions, cancellation rules, and refund policies of those suppliers.

18. Customer Responsibility

Customers are responsible for:

•  Reviewing booking details before confirmation.
•  Providing accurate traveller information.
•  Making payments within the specified deadlines.
•  Ensuring passports and travel documents are valid.
•  Obtaining required visas and permits.
•  Following airline, hotel, supplier, and destination requirements.

19. Fraud Prevention and Suspicious Transactions

Toureila reserves the right to delay, reject, or cancel a transaction or booking where there are reasonable concerns regarding fraud, unauthorised payment, suspicious activity, identity verification, or payment irregularities.

Where appropriate, amounts received may be handled according to applicable laws and payment-provider procedures.

20. Taxes and Government Charges

Applicable taxes, government fees, airport charges, visa fees, and other mandatory charges may be included in or added to the quoted price depending on the service.

Any applicable charges will be communicated to the customer where reasonably possible.

21. Third-Party Payment Providers

Where a third-party payment provider is used, the payment transaction may also be subject to that provider’s terms and conditions.

Toureila is not responsible for technical failures or delays caused by external payment systems beyond our reasonable control.

22. Policy Changes

Toureila may update this Payment & Booking Policy from time to time to reflect changes in our services, payment methods, supplier arrangements, or applicable requirements.

The latest version will be published on this website with the revised Last Updated date.

23. Contact Us

For questions regarding payments, bookings, quotations, or booking confirmations, please contact:

Toureila India Pvt Ltd
Website: toureila.com
Email: info@toureila.com