Cancellation & Refund Policy

Last Updated: 2 September 2026

This Cancellation & Refund Policy explains the terms applicable to cancellations, amendments, refunds, and related charges for travel services booked or arranged through Toureila India Pvt Ltd (“Toureila”, “we”, “us”, or “our”).

By making a booking or confirming a travel service through Toureila, you acknowledge and agree to the terms outlined below.

1. General Cancellation Policy

Cancellation and refund conditions depend on the travel service booked and the terms imposed by the respective airline, hotel, tour operator, visa service provider, or other supplier.

Toureila will communicate the applicable cancellation and refund conditions to the customer before or at the time of booking wherever reasonably possible.

Once a booking has been confirmed, cancellation charges may apply.

2. Flight Bookings

Flight cancellation and refund policies are determined primarily by the airline and the fare conditions of the ticket purchased.

Depending on the fare rules:

•  Some tickets may be refundable.
•  Some tickets may be partially refundable after cancellation charges.
•  Some tickets may be completely non-refundable.
•  Date or passenger changes may attract additional charges.
•  Airline penalties and applicable taxes may be deducted from the refundable amount.

Any service or assistance fee charged by Toureila may also be non-refundable where applicable.

3. Hotel Bookings

Hotel cancellation policies vary according to the property, room type, rate plan, and booking conditions.

Bookings may be:

•  Fully refundable before a specified deadline.
•  Partially refundable after applicable cancellation charges.
•  Non-refundable.

The cancellation deadline and applicable charges will be communicated or displayed as part of the booking terms wherever available.

4. Holiday Packages

Cancellation terms for holiday packages depend on the package itinerary, hotels, transportation, activities, guides, tickets, and other services included in the booking.

Cancellation charges may increase as the travel date approaches because suppliers may have already committed or incurred costs.

Any non-refundable amounts charged by suppliers may be deducted from the customer’s refund.

5. Visa Assistance

Visa service fees and government/embassy fees may be non-refundable once the application process has started or fees have been submitted to the relevant authority.

Toureila does not guarantee visa approval.

If a visa application is rejected, delayed, or otherwise refused by the relevant authority, refunds will be subject to the applicable terms of the service and any non-refundable fees already incurred.

6. Customer-Initiated Cancellation

If you wish to cancel a booking, you should contact Toureila as soon as possible through the contact details provided on our website.

Cancellation requests should include the booking reference and traveller details.

The effective cancellation time may be determined by the time the cancellation request is received and acknowledged by Toureila or the relevant supplier.

7. Refund Processing

Where a refund is approved, Toureila will process the eligible refund after receiving or confirming the refundable amount from the relevant service provider.

Refund processing times may vary depending on:

•  Airline or hotel processing times.
•  Supplier refund procedures.
•  Payment gateway or banking systems.
•  The payment method originally used.

Toureila is not responsible for delays caused by third-party suppliers, banks, payment processors, airlines, hotels, government authorities, or other external parties.

8. Refund Method

Where possible, approved refunds will be made using the original payment method used for the booking.

In certain circumstances, an alternative refund method may be used after mutual confirmation between Toureila and the customer.

9. Non-Refundable Services

Certain services, fees, deposits, promotional fares, special rates, visa fees, processing charges, convenience fees, or supplier charges may be non-refundable.

The customer will be informed of applicable non-refundable amounts wherever reasonably possible before confirmation.

10. No-Show

If a traveller fails to report for a confirmed flight, hotel stay, tour, transfer, activity, or other booked service without cancelling within the applicable cancellation period, the booking may be treated as a no-show.

No-show bookings may be completely non-refundable, depending on the supplier’s terms.

11. Changes and Amendments

Changes to confirmed bookings may be subject to availability and additional charges.

Such charges may include:

•  Supplier amendment fees.
•  Fare differences.
•  Hotel rate differences.
•  Transportation or activity charges.
•  Toureila service or processing fees, where applicable.

Changes are not guaranteed until confirmed in writing.

12. Cancellation by Supplier or Toureila

If a service provider cancels a confirmed service, the available refund or alternative arrangement will generally be governed by the supplier’s applicable terms.

Where Toureila cancels a service directly, customers will be informed of the available options, which may include an alternative arrangement or eligible refund.

13. Force Majeure and Unavoidable Events

Toureila shall not be responsible for cancellations, interruptions, delays, or changes caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, government restrictions, strikes, political disturbances, wars, airline disruptions, or other unforeseen events.

Refunds or alternative arrangements in such circumstances will be subject to the terms offered by the relevant suppliers.

14. Taxes and Government Charges

Refunds may be reduced by applicable taxes, government charges, supplier penalties, payment processing fees, or other amounts that are not refundable under the applicable booking conditions.

15. Refund Disputes

If you believe that a refund has not been processed correctly, please contact Toureila with your booking reference and relevant payment details.

We will review the matter and, where necessary, coordinate with the relevant supplier or payment provider.

16. Policy Changes

Toureila reserves the right to update this Cancellation & Refund Policy from time to time.

The updated version will be published on this website with the revised date.

17. Contact Us

For cancellation, amendment, or refund-related queries, please contact:

Toureila India Pvt Ltd
Website: toureila.com
Email: info@toureila.com

Please include your booking reference and traveller details when contacting us regarding an existing booking.